But United Airlines customers are unlikely to be airing any grievances after the company inadvertently dished out ‘free’ plane tickets following a computer programming error on Thursday.
And lucky passengers who acquired the flights at zero cost after certain routes on a special deal were incorrectly priced will be allowed to use them, a spokesman has confirmed.
‘United has reviewed the error that occurred and decided that, based on these specific circumstances, we will honour the tickets,’ the company tweeted.
The airline did not say how many free tickets, aside from a minimal booking fee, had been issued before it shut down its website to fix the problem.
‘When I scrolled down past the non-stop fares and I got to the connecting flights, the flights to and from Los Angeles per person were $10,’ Chicago resident Bob Stokas told NBC.
‘That was a shock and a surprise, and I was like, “I’ve got to book this flight right now before they rescind their offer of $10 for this flight.’”
United stopped booking flights through its phone centre for about two hours while it resolved the bug.
Source: Metro UK